Support
A real person (a youth pastor) answers. Email support, usually within one business day. Sunday-morning emergency? Put URGENT in the subject.
Quick fixes
The phone remote won't connect
Open the remote address shown under the QR on the screen and type the 4-letter code. Make sure the screen page is still open. Church Wi-Fi blocking it? Try the phone on cellular data; the game falls back to a backup relay automatically.
Students scanned the QR. Is that right?
Yes. The QR on the TV opens the table buzzer for students. The leader remote is the address listed under it.
I entered my key but options are still locked
The key is saved on the computer where you entered it. Enter it on the computer connected to the TV (Settings → Church license, or the My license page).
We got a new computer
Deactivate the old one if you can (Settings → Church license → Deactivate), then enter the key on the new one. Each license works on up to 5 screens; email us if you're stuck.
Cancel or get a refund
Use Manage billing on the My license page (sign in with the email you bought with), or email us. See the refund policy.
Contact
Email: support
Include: your church name, the email you bought with, which game, and what you see on the screen (a phone photo helps).
We never ask for passwords or card numbers by email.